Step 1
Ingest approved knowledge
Bring manuals, service bulletins, troubleshooting trees, error-code lists, and historical cases into one private diagnostic layer.
AI troubleshooting copilot for field service
Fix equipment faster. Show your work.
TracePilot turns approved service documentation and past cases into cited diagnostic guidance—helping medical-device field teams reduce repeat visits without trusting a black box.
Built for medical-device service organizations with 10–100 field engineers.
Our operating promises
What your team can expect
01
Evidence before confidence
Every useful answer points back to approved source material or a relevant historical case.
02
Your knowledge stays private
Your organization’s documents and resolution history remain inside its controlled knowledge base.
03
Pilot before rollout
Validate with one document set and a small technician group before committing to broader adoption.
One diagnostic loop
From scattered knowledge to a verified next action
TracePilot sits above the documentation you already trust. It helps technicians find, apply, and preserve service knowledge while they work.
Example field query
“Analyzer fails startup. Control FPGA timeout, then Sensor FPGA timeout. Power cycle did not resolve.”
Likely causesDiagnostic sequenceSource citationsMatching cases
Step 2
Ask in field language
Technicians describe symptoms and error sequences naturally. TracePilot returns likely causes, tests, and the next best action.
Step 3
Verify every recommendation
Answers link back to the exact approved document or prior service case, so technicians can inspect the evidence before acting.
Step 4
Capture resolution memory
Closed calls preserve symptoms, diagnostics, root cause, repair, parts used, and outcome for the next technician who encounters the issue.
Resolution memory
Every completed call strengthens the next diagnosis.
Symptoms, tests, root cause, repair, parts, and outcome become searchable institutional memory instead of disappearing into notes and inboxes.
1 loop
Ask → diagnose → verify → resolve → remember. A practical feedback cycle for the entire service organization.
Pricing
Start with one manual. Scale to the service organization.
Transparent entry points for evaluation and team adoption. Larger deployments are scoped around security, integrations, and support.
Manual Explorer
Free
Evaluate cited answers against one service manual.
- One uploaded manual
- Natural-language questions
- Source-linked answers
Service Team
$149 / user / month
Annual billing with a company minimum. Designed for focused service-team deployments.
Request a pilotEverything needed for shared service intelligence
- Organization-wide document library
- Historical case matching
- Resolution memory
- Team administration and usage insights
- Guided pilot onboarding
Enterprise annual agreements are available for SSO, custom integrations, security review, analytics, and dedicated support.
Common questions
Before you pilot TracePilot
Bring one stubborn issue
Turn your service knowledge into field-ready answers.
Start with one product line, a controlled document set, and a small group of technicians. See whether TracePilot can shorten the path from symptom to verified repair.